Vacations Cabs — Driver / Partner Terms & Conditions

Please read these terms carefully. These terms govern the conduct, duties and payments for drivers/partners operating with Vacations Cabs.

1. Booking & Duty Rules

  • If a driver is assigned a booking, it is compulsory to complete the duty.
  • If a driver cannot complete the duty for any reason, he must immediately inform Vacations Cabs support team.
  • Cancelling duty without informing will lead to a penalty (amount decided as per Vacations Cabs policy).
  • Frequent cancellations or no-shows may result in suspension or termination of the driver’s account.

2. Payments & Charges

  • Rates will be as per the company’s predefined slab.
  • Toll, parking, and state tax will be paid by the customer (as per booking terms).
  • After local rental packages (4hr/40km, 8hr/80km, 12hr/120km), extra km/hour charges will apply.
  • Night duty (10pm–6am) will include a night allowance, which can be collected from the customer.
  • For cash bookings, the driver must collect payment from the customer and provide a receipt.

3. Service Quality Expectations

  • The car must be clean and well-maintained (inside and outside).
  • Driver must be in neat dress, polite, and professional in behaviour.
  • Odometer must be reset and shown to the customer before starting the trip.
  • It is mandatory to help customers in loading/unloading luggage.
  • Over-speeding, rash driving, or using a mobile phone while driving is strictly prohibited.

4. Customer Handling & Safety

  • Smoking, drinking, or use of drugs inside the vehicle is strictly prohibited.
  • If the customer engages in such activities, the driver should politely refuse or ask them to do it outside.
  • If the car gets dirty or vomited in, a cleaning charge (approx. ₹500) can be taken from the customer.
  • In case of accident or breakdown, the driver must immediately inform Vacations Cabs and the customer.

5. Compliance & Discipline

  • Driver must follow all traffic rules, RTO laws, and Vacations Cabs policy.
  • For extra km/hour charges, proper proof (odometer/receipt) must be shown to the customer.
  • Wrong reporting of km/hour or demanding extra money will lead to strict action (penalty + suspension).
  • At the end of duty, customer feedback/duty slip is mandatory.

Simple Line Summary

Vacations Cabs drivers must maintain clean cars, polite behaviour, follow rules, complete bookings, and take correct charges.

Document prepared for Vacations Cabs. For policy clarifications or updates, contact Vacations Cabs support.